Refund policy
Order Cancellation Policy
Orders may be cancelled only before they have been shipped.
If an order is cancelled before shipment, the full order amount will be refunded. Refunds may be issued to the original mode of payment or as store credit, where applicable. It may take 7-10 working days for the refund to reflect back in the original mode of payment.
Once an order has been shipped, cancellations are no longer possible. Customers may instead initiate an exchange after the product is delivered, in accordance with this policy.
Return Policy
We currently do not offer returns for refunds once a product has been delivered. Eligible products may only be exchanged in accordance with this policy.
If an exchange results in a price difference:
- If the replacement product costs more, the customer will be required to pay the price difference before the replacement item is shipped.
- If the replacement product costs less, the price difference will be refunded to the original mode of payment. Customers may choose to receive the amount as store credit instead, where available.
Store credits, where applicable, may be issued in accordance with our store credit policies.
Exchange Policy
We have a 3-day exchange policy, which means you have 3 days after receiving your item to request an exchange. To be eligible for an exchange, your item must be in the same original condition that you received it, unworn or unused, with tags intact, and in its original packaging. You’ll also need the receipt or proof of purchase. Products that do not meet these conditions will not be eligible for exchange.
Non-Returnable & Non-Exchangeable Items
The following items are final sale and not eligible for return or exchange:
- Sale, clearance, or discounted items (unless required by law)
- Intimates, underwear, swimwear, or face coverings (for hygiene reasons)
- Gift cards
- Customized, personalized, or made-to-order items
How to Request an Exchange
- Visit our Exchange / Return portal (or contact customer support)
- Enter your Order ID and registered phone/email
- Select the item and choose the exchange reason
- Pick the replacement size or product (subject to availability)
- Submit your request
Pickup, Quality Check & Exchange
Our delivery partner will pick up the product from your address. Once received at our warehouse, the product will go through a quality check (QC).
After the QC is approved, the replacement product will be shipped. You will receive tracking details once the exchanged item is dispatched.
If the returned item does not pass the quality check, the exchange request may be declined and the item may be returned to the customer.
Important Notes
Exchanges are subject to stock availability.
If the requested exchange item is unavailable, the customer may choose an alternate product or receive a refund to the original mode of payment or as store credit where applicable.
Products showing signs of use, damage, or missing tags may be rejected during QC.
Exchange timelines may vary based on location and logistics partner.
Important Timeline
Exchange request: within 3 days of delivery. QC & dispatch: typically 5–7 business days after pickup.
Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or incorrect, you may initiate an exchange request through our Exchange / Return portal and provide clear photographs of the issue.
Requests for damaged or incorrect items should be submitted within 48 hours of delivery so that we can review and process the request.
All such requests remain subject to quality verification.
Abuse Prevention
We reserve the right to refuse exchanges or cancel orders if we detect patterns of excessive, suspicious, or abusive exchange activity.
This includes but is not limited to repeated exchange requests, misuse of the exchange process, or attempts to exploit the policy.